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Execute Your Plan
Strategic planning is critical to the success of any company or
organization. Often companies hire consultants who facilitate
outstanding planning sessions but after the consultant is gone the
execution of the plan is lacking in accountability and tools of
measurement.
A variety of tools to execute strategy and can be deployed at any stage
in the planning, pre-planning or post planning process.
Tools for Strategy Execution
1.) The Malcolm Baldrige Systems Perspective is designed to foster
improvement of quality, costs, and productivity. This systems
perspective identifies and measures results in seven key
components to a successful business: 1) leadership, 2) strategic
planning, 3) customer focus, 4) measurement, analysis and
knowledge management, 5) workforce focus, 5) process
management, and 7) results.
2.) The Balanced Scorecard is the most commonly used metric for
measuring strategy. The company vision is central to this system with
classic focus areas that include: 1) safety, 2) quality, 3) productivity, 4)
human development, 5) processes, 6) cost, and sometimes 7)
innovation. Toyota Production, Six Sigma and Lean are specific
methodologies that utilize this concept.
3.) Hoshin Planning defines a long-range objective without losing
focus on daily measurements.
It is similar to the Management By Objectives (MBO) process
developed in the 1970s.
4.) The Driving Forces Wheel includes metrics on financial
excellence, fusion (breaking down organizational silos), speed to
market, breakthrough thinking, measurement, impact versus activity,
leadership, people development, and spirit and passion.
5.) The Strategy Deployment Worksheet helps with functional
planning and to align a company. It tracks results in key areas and
against the overall plan.
6.) The McKinsey 7S Model framework focuses on seven key factors
that must be in alignment for organizational excellence: strategy,
shared values, structure, systems, style, staffing and skills.
Any of these can be easily researched for greater detail. As you read
over these tools and try to decide how to execute your strategy you will
discern common themes, the most common of which is clearly that
you want to hold your team accountable for what it is that you
measure. Hence first you need to clearly define what your metrics are
for success.
Among all of these tools seems to be a thread of communicating the
company values and vision. What does your company stand for?
Then in what ways are you going to measure that. Is it in cost per
item manufactured? It is in total amount of gross sales? Is there a
productivity standard per employee (cost)? Do you have a culture that
develops your employees, rewards for suggestions, and see
problems as blessings (human development and engagement)? Do
your meetings have agendas and objectives whereby attendees
come away with an action plan (process)?
To encourage open communication and real time problem solving
many organizations have adopted daily stand up meetings or
“huddles.” Hospitals use daily huddles. The Ritz-Carlton hotel chain
uses daily huddles. And small businesses are seeing the value of
daily huddles as well.
These daily meetings take no longer than 10 or 15-minutes and are
scheduled at the same time every day – generally early. People stand
for the meetings because if they feel a need to sit down the meeting is
too long. Often the meetings occur in front of a Balanced Scorecard
with the company’s, values, metrics and performance on those
metrics posted in full view.
I have used 10-minute stand up meetings in front of our Balanced
Scorecard for the last four years in my offices. My staff looks forward
to these meetings because this is a way that everyone can be aware
of what everyone else’s priorities are so that we may synergize
together for the greater good of the whole. If what you are working on
is not on the scorecard, we most likely can eliminate it from your “to-
do” list.
Generating a structure of open communication, real time problem
solving, shared values and widely known metrics, employees will
have the opportunity to own their work by effecting change. This level
of engagement will insure success for the organization and the
professional development of its workforce. Start now!
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Mary Lee Gannon is the president of Gannon Group - a full service
executive coaching, training and consulting firm that provides
turnaround strategies for people and organizations by improving
team performance, executive leadership skills, board performance,
planning and project execution. Mary Lee’s personal turnaround came
as a stay-at-home mother, with four children under seven-years-old,
who endured a divorce that took she and the children from the country
club life to public assistance from where within a short time she
worked out of that to the level of CEO. Her book "Starting Over - 25
Rules for When You've Bottomed Out" is available in bookstores and
at with online book sellers.



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